Terms of Service
Last updated: 29 June 2026
1. Introduction
Welcome to FHcare Tech Platform (“FHcare”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of the FHcare software-as-a-service platform, including the admin panel, candidate mobile application, and all associated APIs, integrations, and documentation (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.
2. Acceptance of Terms
These Terms constitute a legally binding agreement between you (“Client”, “you”, or “your”) and FHcare Tech Platform Limited. You confirm that you are authorised to enter into this agreement on behalf of your organisation.
If you are accessing the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
3. Description of Services
Platform overview
FHcare is a multi-tenant SaaS platform for healthcare and social care recruitment. It provides tools for managing candidate pipelines, compliance documentation, shift scheduling, and reporting across single or multiple agency brands.
Candidate app
The white-label mobile application (iOS and Android) allows candidates to complete onboarding, upload documents, manage their availability, and book shifts. The app is branded per your agency configuration.
Admin panel
The web-based admin panel provides your recruitment team with real-time pipeline management, document review, compliance tracking, reporting, and role-based access controls.
4. User Accounts
Account registration
To access the Services, you must register an account. You agree to provide accurate, current, and complete information and to keep this information up to date. FHcare reserves the right to suspend accounts where information is found to be false or misleading.
Account security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised access or suspected breach at security@fhcaretech.com.
Account termination
You may deactivate your account at any time by contacting our support team. Upon termination, your access to the Services will cease and your data will be retained for 90 days before deletion, unless a shorter period is required by law.
5. Subscription and Billing
Plans and fees
Access to the Services is provided under a subscription model. Fees are agreed in your Order Form and are based on your agency size, active candidate volume, and enabled regions. All fees are exclusive of applicable taxes.
Billing cycle
Subscriptions are billed monthly or annually as specified in your Order Form. Annual subscriptions are payable in advance. We reserve the right to suspend access to the Services if payment is not received within 14 days of the due date.
Refunds
All fees are non-refundable except where required by applicable law or as expressly stated in your Order Form. If we are unable to provide the Services due to our error, we will issue a pro-rata credit for the affected period.
6. Acceptable Use
Permitted use
You may use the Services solely for your internal business purposes in connection with healthcare and social care recruitment. You may not resell, sublicense, or otherwise make the Services available to third parties without our prior written consent.
Prohibited activities
You must not use the Services to:
- Process personal data in breach of applicable data protection laws
- Transmit malicious code, viruses, or any material that is harmful, offensive, or unlawful
- Reverse engineer, decompile, or attempt to extract the source code of the Services
- Use the Services in a manner that disrupts or damages the platform or its availability for other clients
- Circumvent any access controls or authentication mechanisms
7. Intellectual Property
Ownership
FHcare Tech Platform Limited retains all intellectual property rights in the Services, including but not limited to software, algorithms, user interfaces, and documentation. These Terms do not transfer any ownership rights to you.
Licence grant
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during your subscription term solely for your internal business purposes.
8. Data and Privacy
Our collection and use of personal data is governed by our Privacy Policy. As a client, you act as a data controller in respect of candidate personal data processed through the Services; FHcare acts as a data processor on your behalf.
We will process personal data only on your documented instructions and in accordance with the Data Processing Addendum (“DPA”) attached to your Order Form. The DPA sets out our obligations under the GDPR, UK GDPR, and other applicable data protection legislation.
9. Disclaimers
The Services are provided “as is” and “as available”. To the fullest extent permitted by law, FHcare disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components. You are responsible for maintaining appropriate backups of your data.
10. Limitation of Liability
Liability cap
To the maximum extent permitted by applicable law, FHcare's total liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you in the twelve months preceding the claim.
Excluded losses
In no event shall FHcare be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of or in connection with the Services, even if advised of the possibility of such damages.
11. Indemnification
You agree to indemnify, defend, and hold harmless FHcare Tech Platform Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any rights of a third party.
12. Termination
Termination by you
You may terminate your subscription by providing 30 days' written notice to hello@fhcaretech.com. No refunds will be issued for any unused portion of a prepaid subscription term.
Termination by us
We may suspend or terminate your access to the Services immediately, without notice, if you breach any material provision of these Terms, fail to make payment when due, or if we are required to do so by law. Upon termination, all licences granted under these Terms will immediately cease.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Ireland. You agree to submit to the exclusive jurisdiction of the courts of Ireland for the resolution of any disputes arising under or in connection with these Terms, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, applicable law, or business practices. We will notify you of material changes by email or by posting a notice in the admin panel at least 30 days before the changes take effect. Your continued use of the Services after that date constitutes acceptance of the updated Terms.
15. Contact Us
If you have any questions about these Terms, please contact us:
- Email: legal@fhcaretech.com
- Address: FHcare Tech Platform Limited, Dublin, Ireland